1. Who we are and what this covers
Terman AI is a product of Terman Solutions, Inc. ("Terman", "we", "us"). This policy covers the website at termanai.com and the Terman AI patent drafting platform (together, the "Service").
If your organization has a signed agreement with us, that agreement controls where it differs from this policy.
2. Information we collect
Information you give us.
- Contact details: your name, email address, organization and anything you write when you email us or request a demo.
- Account details: your name, email address, organization, role and login credentials when you create an account.
- Billing details: billing contact and payment information. Payments are processed by Stripe. Card numbers go directly to Stripe and are not stored by us.
- Your content: the invention disclosures, documents, drawings, prompts and instructions you upload or enter, and the drafts, claims, figures and other output the Service generates for you ("Customer Content").
Information collected automatically.
- Usage and device data: IP address, browser type, pages or features used, dates and times, and error logs.
- Security logs: sign-in events and administrative actions on your account.
We do not buy personal information from data brokers.
3. How we use information
- To provide, maintain and secure the Service.
- To process your content and return the output you ask for.
- To answer questions, provide support and send service notices.
- To bill for paid plans.
- To understand how the Service is used and improve it, using usage data and not the substance of your Customer Content.
- To comply with law and enforce our terms.
We send marketing email only to people who asked for it or with whom we have an existing business relationship, and every message has an unsubscribe link.
4. AI processing and your content
The Service uses artificial intelligence models to analyze your content and generate drafts.
- [Confirm: We do not use Customer Content to train or fine-tune AI models that are made available to other customers].
- [Confirm: Customer Content is processed only by models we operate, or by AI providers under written contracts that prohibit them from training on it or keeping it longer than needed to return a result. Name the providers on the subprocessor list].
- Our staff access Customer Content only when needed to provide support you request, to keep the Service secure, or as required by law.
- We treat unfiled inventions as confidential information. See the confidentiality section of our terms.
7. Where information is stored
Customer Content is stored and processed only on servers located in the United States. This matters for patent work: sending details of an unfiled invention outside the United States can raise export control and foreign filing license questions.
If you use the Service from outside the United States, your information is transferred to and processed in the United States.
8. How long we keep information
- Customer Content (your work): for as long as your account is open. Patent work runs for years, so we do not delete your work on a timer while you are a customer.
- When you delete something: we remove it from active systems within 30 days and from backups within 90 days.
- When your account closes: we keep your Customer Content for 24 months so you can come back to it or ask for an export, then delete it on the same schedule. You can ask us to delete it sooner at any time.
- Account and billing records: for as long as your account is open and for up to seven years afterward, as needed for tax, accounting and legal purposes.
- Usage and security logs: up to 24 months.
- Demo requests and other email: up to 24 months after our last contact with you.
9. Security
We use administrative, technical and physical safeguards designed to protect information, including encryption in transit and at rest, access controls and logging. [Confirm: each safeguard listed is in place; add certifications such as SOC 2 only once held]
No system is perfectly secure. If we learn of a breach affecting your information, we will notify you as the law requires.
10. Your choices and rights
You can ask us to give you a copy of your personal information, correct it, or delete it. You can also export or delete Customer Content from within your account. To make a request, email rciesco@termanai.com. We will verify your identity and respond within 45 days.
United States state privacy laws. Residents of California and other states with privacy laws have rights to know, access, correct and delete personal information, and not to be discriminated against for using those rights. We honor these requests from all users, wherever they live. You may use an authorized agent, and you may appeal a denied request by replying to our decision.
Content you upload about other people. When your Customer Content includes personal information about others, such as inventors, you are responsible for having the right to share it. We process it on your behalf and under your instructions.
European Economic Area and United Kingdom. The Service is offered from the United States and is [Confirm: not currently marketed to the EEA or UK; if that changes, add GDPR terms, a legal basis section and transfer safeguards].
11. Children
The Service is for professional use by adults. It is not directed to anyone under 18, and we do not knowingly collect personal information from children.
12. Changes to this policy
We will post any change on this page and update the date at the top. If a change materially reduces your rights, we will give account holders at least 30 days' notice by email or in the Service.
13. Contact
Email rciesco@termanai.com or write to Terman Solutions, Inc., 30 N Gould Street, Sheridan, WY 82801.